Why is my website cookie scan failing?

Here are a couple of steps to try if the scan does not work:

1. Remove the www. from your site's URL

2. Clear the cache and cookies of your browser

3. Try using another browser.

If you are still receiving a failed scan message when using our Cookie Consent Manager it may be because you have settings on your website that disallow scanning. To fix that follow the steps below:

1. Check the robots.txt file on your website

2. Look for your Disallow: line, remove the text that follows (including asterisks, or slashes)


should look like


3: Try the scan again and you should be able to see the cookies being used on your site from our scanner.

Access our Cookie Consent Manager here.

Related article:
How does the cookie scanner work?